PRIVACY POLICY

This Privacy Policy explains how LA FLOR by JT (ABN 39 486 519 707) ("we," "us," or "our") collects, uses, and discloses your personal information. This policy applies to information collected online through our website, www.laflorjt.com (the "Site"), and offline through other interactions with us.

1. Types of Personal Information We Collect

We may collect the following types of personal information:

• Identity Information: Your name, contact details (address, phone number, email address), and images.

• Demographic Information: Your age and/or date of birth (if provided).

• Payment Information: Your credit card or other payment details.

• Customer Information: Customer survey results, customer service history, and any feedback you provide.

• Website Usage Information: Information about your access and use of our Site, including IP address, browser type, and pages visited.

• Marketing Information: Your preferences for receiving marketing communications from us.

• Other Information: Any other personal information you choose to provide to us, or that we may request from you.

2. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you: When you provide information to us, such as when you place an order, contact us, or fill out a form on our Site.

• Automatically: Through your use of our Site, we may collect information about your browsing activity using cookies and other tracking technologies.

• From third parties: We may receive information about you from third-party service providers, such as payment processors or marketing platforms. If we do so, we will take reasonable steps to ensure that these third parties are authorised to disclose this information to us.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

• Providing Services: To provide you with our floral design services, process your orders, and communicate with you about your bookings.

• Website Functionality: To enable you to access and use our Site, personalize your experience, and improve its functionality.

• Communication: To contact you with information about our services, promotions, and other marketing materials (if you have opted in to receive them).

• Marketing: For analytics, market research, and business development purposes.

• Legal Compliance: To comply with our legal obligations and resolve any disputes.

• Employment: To consider your application if you apply for a job with us.

• Internal Operations: For internal record keeping, administrative purposes, invoicing, and billing.

4. Disclosure of Personal Information to Third Parties

We may disclose your personal information to the following third parties:

• Service Providers: To third-party service providers who assist us with providing our services, such as payment processors, delivery companies, and marketing agencies.

• Business Partners: To our existing or potential business partners for marketing or collaborative purposes.

• Legal Authorities: To courts, tribunals, regulatory authorities, and law enforcement officers as required by law or in connection with any legal proceedings.

• Related Entities: To any related entities or subsidiaries of LA FLOR by JT.

• Business Transfers: To anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred.

5. Sensitive Information

"Sensitive information" includes information about your racial or ethnic origin, political opinions, religion, trade union membership, philosophical beliefs, sexual orientation, health information, and biometric information. We will only collect, use, or disclose sensitive information with your express consent or if required or authorized by law.

6. Your Rights and Choices

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request that we correct any inaccurate, incomplete, or outdated personal information.  

• Opt-out: You can opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link provided in our emails.  

• Complaints: If you have a complaint about how we have handled your personal information, please contact us. We will investigate your complaint and respond to you as soon as possible.  

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. However, we cannot guarantee the security of information transmitted over the internet.

8. Cookies and Tracking Technologies

We may use cookies and other tracking technologies on our Site to collect information about your browsing activity. You can control cookies through your browser settings.

9. Links to Other Websites

Our Site may contain links to other websites. We are not responsible for the privacy practices of those websites.  

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our Site.  

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Jhessica Teylan

LA FLOR by JT

Email: hello@laflorjt.com

Last updated: 11/02/2025